Microsoft Dynamics 365

What is Microsoft Dynamics 365?

 

Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve and transform. These applications unify CRM and ERP capabilities by delivering new purpose-built applications that work seamlessly together to help manage specific business functions across Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, Marketing, and Customer Insights.

 

Dynamics 365 for Sales

 

Empower sellers with insights to personalize relationships, predict customer needs, and increase sales.

 

  • Sell smarter with embedded intelligence

Get recommendations and guidance at every stage of the deal so you stay focused on moving deals forward.

  • Foster relationships with authentic and personal engagement

Find and connect with the right buyers and grow sales relationships by combining LinkedIn Sales Navigator and Dynamics 365 for Sales.

  • Boost productivity and increase revenue

Seamlessly connect business data with Office 365 and LinkedIn data to guide sellers throughout your sales processes—even while on the go.

  • Accelerate sales performance

Get visibility into sales performance with analytics dashboards based on historical and predictive data. Onboard and motivate sellers through sales contests that promote teamwork and accountability.

  • Innovate with a modern and adaptable platform

Drive innovation with a sales application that's easy to tailor, extend, and connect to other apps and services you already use.

 

Dynamics 365 for Retail

 

Create personalized shopping experiences that unify digital, in-store, and back office operations.


 

  • Drive unified commerce

Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience

  • Create a modern store experience

Manage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers

  • Effectively manage merchandising

Improve ROI and product demand by centrally managing merchandising—including product information, categories, assortment, and pricing

  • Optimize operations through insights

Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business by using customer and operational insights.

  • Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services that you already use.

 

Dynamics 365 for Customer Service
 
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

 

 

  • Engage with customers on any channel or device

Deliver effortless experiences on your customers’ terms, through any channel and on any device.

  • Deliver fast, personalized service

Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.

  • Learn from every interaction

Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.

  • Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
 

Dynamics 365 for Field Service

 

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences
 

 

  • Optimize your resources

Automate and improve scheduling to dispatch the right technician and get the most value out of your resources

  • Make technicians more effective

Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

  • Deliver better outcomes with IoT

Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary

  • Engage your customers

Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.

  • Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
 

Dynamics 365 for Project Service Automation
 
Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.

 

 

  • Manage projects with confidence

Plan and deliver successful projects using a predictable and customer-centric service delivery model.

  • Optimize your resources

Anticipate resource demand and ensure the right resources are on the right projects, keeping utilization high.

  • Forecast project profitability

Prioritize project-based sales opportunities with built-in intelligence to plan for successful outcomes.

  • Increase productivity

Empower your service professionals to deliver their best work through intuitive and collaborative tools

  • Innovate with a modern and adaptable platform

Drive innovation with an application that's easy to tailor, extend, and connect to other apps and services you already use.
 

Dynamics 365 for Finance and Operations

 

Unify global financials and operations to empower people to make fast, informed decisions. Dynamics 365 for Finance and Operations helps businesses adapt quickly to changing market demands and drive business growth

 

  • Elevate your financial performance

Close books faster, deliver robust reporting, increase profitability with business intelligence, and ensure global compliance.

  • Run smarter operations

Bring agility and efficiency to your manufacturing to connect and optimize production planning, scheduling, operations, and cost management.

  • Automate and streamline your supply chain

Modernize your supply chain with unified, advanced warehouse and inventory management to improve fulfillment, material sourcing, and logistics.

  • Innovate with a modern and adaptable platform

Drive innovation with an intelligent application that is easy to tailor, extend, and connect to other apps and services you already use.
 

Dynamics 365 for Talent

 

Today's employees want to work for companies where they can do their best work, demonstrate impact, and drive career growth. Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.

 

  • Hire the right people, faster

Attract highly skilled, talented people with a compelling recruiting experience that engages candidates and facilitates collaboration across the hiring team.

  • Set up employees for success

Ensure new employees are productive and impactful throughout those first few critical months with a personalized onboarding experience

  • Foster a culture of excellence

Inspire people to do their best work with continuous feedback, praise tools, and collaborative assessments that allow you to reward high performers

  • Enable development and growth

Empower employees and create an environment of growth with a personalized career path, continuous learning, and development guides

  • Drive operational excellence

Improve business impact and drive an agile, high-performance culture with automated HR tasks, people analytics, and connected strategic initiatives

 

Dynamics 365 for Marketing

Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximize your marketing ROI.
 

  • Create and nurture leads

Generate more leads across multiple channels and nurture sales-ready leads with personalized experiences.

  • Align sales and marketing

Prioritize leads, automate hand-off, and track progress with shared information and connected processes.

  • Make smarter decisions

Improve marketing ROI with embedded intelligence and analytics that track marketing performance.

  • Innovate with a modern and adaptable platform

Drive innovation with an application that's easy to tailor, extend, and connect to other apps and services you already use.
 

Adobe Marketing Cloud

 

Together, Adobe and Microsoft help you digitally transform the customer journey. With an integrated platform and data that provide a complete view of your customers, you can personalize customer experiences across every touchpoint at global scale
 

 

  • Create seamless customer experiences

Maximize marketing ROI with sales infused data. Get a complete view of customers for cross-channel campaigns with integration between Adobe Marketing Cloud and Microsoft Dynamics 365

  • Deliver the right content at every touchpoint

Captivate audiences across every device and channel with rich, relevant, and personalized content delivered at the right moment, and based on unified sales and marketing data

  • Count on industry-leading solutions

Bring together advanced marketing capabilities with embedded sales intelligence on a secure platform to build trusted relationships at global scale
 

 

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