Create. Automate. Discover.

Boost productivity with Dynamics 365 Copilot—your AI assistant.

Enrich the employee experience

Help them focus on what matters most with Dynamics 365 Copilot

AI and automation tools make 89 percent of employees feel more fulfilled because they can spend more time on work that truly matters.

Empower employees to automate tasks, generate ideas, and get insights using natural language with the world’s first AI copilot in both CRM and ERP.

Microsoft Corporation. "Microsoft Business Trend Survey 2023." Microsoft, January 2023.

Do more with Dynamics 365 Copilot

Copilot in Dynamics 365 Field Service

Optimize service operations with AI assistance

Empower frontline teams to resolve issues faster and improve customer experiences with next-generation AI. Use Copilot to:

  • Pre-populate relevant data from customer emails into draft work orders for managers to review in their flow of work.
  • Streamline technician scheduling based on travel time, availability, skillset, and other factors using data-driven recommendations.
  • Draft responses to customer messages by summarizing key details and next steps.
  • Keep frontline workers engaged with intelligent recaps that let them avoid navigating entire work orders to find key information.

Microsoft Sales Copilot

Empower sellers to close more deals faster and deepen customer relationships

Help your sellers focus on ROI and strengthen customer relationships with AI assistance in Dynamics 365 Sales—the first CRM to offer next-generation AI for sellers. Use AI to:

  • Write email replies.
  • Draft meeting summaries.
  • Update customer records.
  • Pull relevant information from SharePoint, Outlook, and Microsoft Teams.

Copilot in Dynamics 365 Customer Insights

Discover new insights with next-generation AI using natural language

Use insights to deliver more personalized customer experiences in real time with next-generation AI. Give your team the ability to:

  • Uncover insights using natural language prompts.
  • Create customer segments for target audiences using natural language.
  • Generate new ideas for emails and campaigns.
  • Build new customer journeys based on business goals, target audiences, and flows.

Copilot in Dynamics 365 Finance, Dynamics 365 Project Operations

Drive efficiency with AI-generated content and intelligent automation

Spend less time gathering data and sending collection letters. Also, automate routine processes and adapt workflows based on changing business needs. With help from AI, your team can:

  • Quickly evaluate customer conversations with a workspace that provides AI-generated summaries.
  • Prioritize and individualize customer communications.
  • Create written project status reports, task plans, and risk assessments within seconds.

Copilot in Dynamics 365 Supply Chain Management

Predict and act on disruptions in real time

Navigate supply chain disruptions with proactive insights that help your team keep up with demand, reduce risk, and streamline operations. Use AI to:

  • Surface insights and predict impact across suppliers, materials, and inventory.
  • Create AI-generated contextual emails to inform affected suppliers of disruptions, who can appropriately adjust estimated times of arrival, routes, and distribution procedures.
  • Efficiently handle changes to purchase orders and other responses at scale and assess the impact and risk to optimize sourcing decisions.

Copilot in Dynamics 365 Customer Service

Generate content during conversations and draft customer replies

Resolve issues faster, handle cases more efficiently, and automate time-consuming tasks with AI.

  • Chat with AI-powered Copilot to diagnose issues, ask follow-up questions, and discover solutions.
  • Draft personalized chat or email customer responses with the right tone.
  • Generate content in context with live conversation and trusted support resources.

Copilot in Dynamics 365 Business Central

Create compelling, unique product descriptions

Save time and drive sales with AI-suggested product descriptions. Use Copilot to:

  • Create engaging marketing text, tailored to your brand.
  • Differentiate similar products by asking Copilot to include key attributes like color, material, and size.
  • Publish to Shopify or other ecommerce stores with just a few clicks.

AI for every line of business

See how Copilot can help every department save time and improve productivity.

  • Copilot in Dynamics 365 Field Service

    Help frontline service workers spend less time on repetitive tasks and more time focused on customers by using AI to prepopulate data in work orders.

  • Microsoft Sales Copilot

    Help sellers prioritize ROI-generating tasks. Reduce mundane work with AI assistance for email replies, meeting preparation, and information tracking. 

  • Copilot in Dynamics 365 Customer Insights

    Easily learn about and engage with your customers. Uncover insights, create customer segments, build customer journeys, and generate email.

  • Copilot in Dynamics 365 Customer Service

    Level up your customer care. Generate contextual responses to customer questions and quickly access case resolution expertise with AI assistance.

  • Copilot in Dynamics 365 Supply Chain Management

    Avoid stockouts, catch supply chain problems early, and automate supplier collaboration with predictive insights and AI-suggested email drafts.

  • Copilot in Dynamics 365 Business Central

    Accelerate product launches by generating and publishing engaging product descriptions in your own voice with help from AI. 

  • Copilot in Dynamics 365 Finance, Dynamics 365 Project Operations

    Deliver more strategic value. Use intelligent automation to better predict and model scenarios that anticipate financial and operational needs for project managers.

Take the next step

Explore Dynamics 365

Enter a new era of business with intelligent, AI-powered applications that help you adapt and innovate.



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