Empower frontline teams to resolve issues faster and improve customer experiences with next-generation AI. Use Copilot to:

• Pre-populate relevant data from customer emails into draft work orders for managers to review in their flow of work.
• Streamline technician scheduling based on travel time, availability, skillset, and other factors using data-driven recommendations.
• Draft responses to customer messages by summarizing key details and next steps.
• Keep frontline workers engaged with intelligent recaps that let them avoid navigating entire work orders to find key information.

Help your sellers focus on ROI and strengthen customer relationships with AI assistance in Dynamics 365 Sales—the first CRM to offer next-generation AI for sellers. Use AI to:

• Write email replies.
• Draft meeting summaries.
• Update customer records.
• Pull relevant information from SharePoint, Outlook, and Microsoft Teams.

Use insights to deliver more personalized customer experiences in real time with next-generation AI. Give your team the ability to:

• Uncover insights using natural language prompts.
• Create customer segments for target audiences using natural language.
• Generate new ideas for emails and campaigns.
• Build new customer journeys based on business goals, target audiences, and flows.

Spend less time gathering data and sending collection letters. Also, automate routine processes and adapt workflows based on changing business needs. With help from AI, your team can:

• Quickly evaluate customer conversations with a workspace that provides AI-generated summaries.
• Prioritize and individualize customer communications.
• Create written project status reports, task plans, and risk assessments within seconds.

Navigate supply chain disruptions with proactive insights that help your team keep up with demand, reduce risk, and streamline operations. Use AI to:

• Surface insights and predict impact across suppliers, materials, and inventory.
• Create AI-generated contextual emails to inform affected suppliers of disruptions, who can appropriately adjust estimated times of arrival, routes, and distribution procedures.
• Efficiently handle changes to purchase orders and other responses at scale and assess the impact and risk to optimize sourcing decisions.

Resolve issues faster, handle cases more efficiently, and automate time-consuming tasks with AI.

• Chat with AI-powered Copilot to diagnose issues, ask follow-up questions, and discover solutions.
• Draft personalized chat or email customer responses with the right tone.
• Generate content in context with live conversation and trusted support resources.

Save time and drive sales with AI-suggested product descriptions. Use Copilot to:

• Create engaging marketing text, tailored to your brand.
• Differentiate similar products by asking Copilot to include key attributes like color, material, and size.
• Publish to Shopify or other ecommerce stores with just a few clicks.