The conference kicked off with a keynote by Mr Quang Bui, CEO of NaviWorld Vietnam, who expressed his enthusiasm for the partnership with Microsoft and strategic collaborators LS Central and Aptean to enhance customer experiences.

According to a Gartner® Research report, “By 2027, less than 30% of customers who adopted new solutions from ERP platform mega-vendors will have proven their original adoption business case. Therefore, it is recommended to integrate AI technologies, as businesses are achieving remarkable levels of efficiency, innovation, and growth through their adoption" he stated.

The conference was divided into morning and afternoon sessions, each providing valuable insights into business transformation through solutions expertly consulted by NaviWorld Vietnam.

• Leading AI Business Transformation with Microsoft Copilot Agents

The session demonstrated the capabilities of Microsoft Copilot Agents, showcasing their role in automating and optimizing complex business processes. The integration of AI empowers businesses to proactively mitigate supplier risks, improve vendor management, improve supplier performance and efficiently manage PO changes.

• Microsoft Dynamics 365 AI Copilot-Powered ERP

Mr. Ha Nguyen (NaviWorld Vietnam) and Mr. Tuyen (Microsoft Vietnam) led a detailed exploration of Microsoft Dynamics 365 AI Copilot. They provided a comprehensive overview of the ERP system’s intelligent features, including real-time analytics, predictive insights, and workflow automation. These capabilities equip businesses with the tools to enhance resource management and remain agile in an ever-evolving marketplace.

• Unified Retail Management Solutions in the Era of AI

Mr. Qiping Sun (LS Retail) delivered an engaging presentation on LS Central, emphasizing its ability to unify retail operations across multiple channels. This solution leverages AI to enhance inventory management, streamline transactions, and improve customer experiences, helping businesses maintain a competitive edge in today’s dynamic retail environment.

• Industry-Specific ERP Solutions for Food & Beverage Businesses

Mr. Binh Che (NaviWorld Vietnam) led an insightful session tailored to the Food & Beverage sector. Attendees gained valuable insights into Aptean systems designed to address unique industry challenges such as supply chain management, production planning, and customer service optimization.

During this morning's session, NaviWorld Vietnam was honored to receive a heartfelt feedback from Ms Hạnh, CFO of Ortholite Vietnam:

"Partnering with NaviWorld Vietnam to implement Microsoft Dynamics Business Central has been a transformative experience for our organization. The seamless deployment, coupled with NaviWorld's attentive and professional support, has revolutionized our operations. Today, our team benefits from real-time access to critical data, enabling faster, more informed decision-making. Moreover, we’ve achieved substantial reductions in operating costs and eliminated inefficiencies caused by manual processes. This partnership has been instrumental in driving Ortholite Vietnam toward greater operational excellence”.

The afternoon sessions not only delved into the technical advancements of Microsoft Dynamics 365, offering participants an in-depth look at the system's latest updates and applications but also focused on addressing the specific needs of the hospitality and Food & Beverage industries, where adaptability and precision are key.

NaviWorld’s team showcased practical use cases that demonstrated how Dynamics 365 ERP solutions can streamline critical operations such as reservation management, inventory tracking, and menu customization. These capabilities empower businesses to deliver exceptional customer service while maintaining operational efficiency.

On the other hand, the session also highlighted a compelling success story from a NaviWorld customer, illustrating how the implementation of Dynamics 365 ERP optimized their operations and enhanced their customer experience. This real-world example reinforced the tangible benefits of adopting tailored ERP solutions in these fast-paced, dynamic industries.

Microsoft NextGen Solution Day 2024 marked a key milestone for NaviWorld Vietnam, celebrating 20 years of establishment and development. With a steadfast commitment to driving innovation, NaviWorld continues to empower businesses to thrive in the AI era. By partnering with global technology leaders, NaviWorld remains dedicated to providing robust solutions that help enterprises adapt, innovate, and succeed in an ever-evolving market.

More importantly, it is also part of NaviWorld’s strategy to listen and address the challenges businesses are facing, thereby optimizing processes and enhancing growth and competitiveness.