• Take control of financial data: the ERP connects all data cross accounting, sales, purchasing, stick, and customer transactions
• Seamlessly synchronize company records and data
• Accelerate financial closing and reporting
• Maximize financial visibility to support profitable decision-making.

• Prioritize leads based on revenue potential
• Offer flexible pricing and discounting
• Track prices, discounts, delivery dates, product availability, and fulfillment status for individual customers
• Improve cash management
• Synchronize products, stock levels, customer information, orders, and returns/refunds.

• Transition smoothly from sales to service
• Track customer returns, replacements and repairs
• Keep customer details in one place to respond quickly to enquiries
• Assign staff members to specific service tasks and balance workloads.

• Improve supplier engagement
• Gain a holistic view of all your stock
• Predict stock replenishment.

Critically, all of this functionality is held within a centralized platform, giving everyone in your organization secure access to the information they need. It also allows them to use different tools specific to their role without having to switch between different applications.

So, if a customer service associate needs to process a product exchange, they can easily bring up the customer’s details and check stock availability in one go. Or if a sales representative is updating a wholesale quote, they can check inventory levels and see if the order can be fulfilled to avoid an out-of-stock scenario. Any amends are reflected in the main system to ensure accurate inventory figures and forecasting reports. Business Central keeps track of everything.

Dynamics 365 Business Central is available in the secure Microsoft cloud. There are numerous reasons why businesses opt for a SaaS ERP in the cloud, including:

• Low setup cost, as there’s no need to buy additional hardware such as servers
• Round-the-clock secure access from anywhere and on any device
• Free and seamless upgrades, so you’re always using the latest software version and functionalities
• All maintenance and security patches are handled by Microsoft
• Simple integration with web APIs.

Because Business Central has no user limitations, you can start with as few or as many users as your business requires. Everything is handled on a subscription basis, so you only pay for what you need, per user, per month.

Business Central integrates seamlessly with Microsoft’s productivity tools such as Microsoft 365 (formerly known as Office 365), CRM, and the Microsoft Power Platform, which brings powerful business intelligence and artificial intelligence (AI) capabilities.

By tapping into customizable Microsoft Power Apps and Power Automate templates, businesses can understand more about their data, spot trends, create audit trails and have full visibility of their inventory status and cash flows. Backed by all this information, they can make strategic decisions about the future of their business, respond faster to customer needs and optimize their operations.

Among the latest AI-driven features introduced by Microsoft is a tool which retailers can use to automatically generate product descriptions for online stores. Copilot for Business Central suggests tailored copy for product descriptions, based on a product’s title and key attributes, such as color, material and size. Everything is customizable, from the tone to the length of the copy, and can be edited before it’s published – all in a few clicks.